Returns and Exchanges
I DO NOT accept returns OR exchanges on any epoxy tumbler. THESE ARE SOLD AS IS.
Any sublimation tumbler without any added personalization or epoxy can be returned within 1 day of delivery, unless there is ANY added personalization to the tumbler. this includes epoxy, glitter, names, changes to the design itself, decals. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition. I don't do exchanges for any tumbler.
CUSTOMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES. I do not accept any cancellations, returns or exchanges on ANY custom orders.
Please reach out to me as soon as possible if there are any issues with your purchase. Please have order number and name in email @ tinastumblersshop@gmail.com
You can always contact us for any return question at tinastumblersshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tinastumblersshop@gmail.com.
